By Amy Meehan | 11 December 2018 03:20:22The US mobile carrier Sprint has paid up to nearly $700 in a dispute with customers over their phone bills.
The carrier filed a complaint with the Federal Communications Commission (FCC) in September that alleged customers had billed the company more than $6,000, according to the Washington Post.
The company argued the bill was for non-standard bills such as “traveling,” “personal use,” and “other” and was not included in the $600 per month monthly fee.
The FCC has yet to make a ruling.
In a statement, Sprint said it had “resolved the issue with all customers who were affected by this issue.”
“Sprint will pay the appropriate amount to the affected customers in the amount of $637,” the company said.
“In the meantime, Sprint will refund any unused portion of the bill and will work with affected customers to resolve any outstanding charges.”
Sprint also offered customers a free phone plan to get their phone bill resolved.
However, the company’s website shows that it has since closed down its website and that the company has “declared bankruptcy”.
The company said it is “working with the FCC to resolve the situation”.
In a blog post, Sprint wrote: “Sprint’s bankruptcy will allow us to complete our restructuring and to provide customers with a new, secure, and affordable phone plan.
We will also provide new service options, such as Sprint Nextel, to our customers who have had their phone accounts restructured or terminated.”
The company is now working to set up a new phone plan and is working with customers to settle any outstanding bills, the blog post said.
The Federal Communications Regulatory Commission (CFR) will hear the case in December.