A bill is being held up by Sprint and its wireless carrier, according to a company official.
BellSouth, which owns and operates Sprint, is on track to return to business Thursday.
The company has been dealing with the fallout from the FCC’s recent announcement that it would take over the company’s wireless business.
Sling, another popular wireless provider, has also reported slower subscriber growth than expected in its fourth quarter, but its revenues have remained strong.
Bell South, the parent company of BellSouth, is trying to get back to profitability.
Sprint is working with BellSouth to return the phone bill to consumers in order to cover the costs of the FCC rule change, according a Sprint spokesperson.
The Sprint spokesperson said that the company has made progress, but that it is still working to get a full refund on the bill.
The FCC ruled Thursday that it will no longer regulate the telecoms business, leaving the FCC to take over and regulate it from the sidelines.
The FCC will be able to use its existing authority to regulate these companies under the Telecommunications Act of 1996, which provides regulators the authority to enforce telecommunications laws.